Direct Link to tutorial/solution:


Click here to view tutorial/solution in a new tab.


Embedded tutorial/solution:


20 STEPS

1. To save filters for your Agent Performance Report, click Dashboard

Step 1 image

2. Click Performance Dashboard

Step 2 image

3. Click the Agent tab

Step 3 image

4. Proceed to run your report using the filters desired.

Step 4 image

5. For this example, we will look at leads created in the period of the last 7 days.  Click Last 7 days from the dropdown menu.

Step 5 image

6. Click Search

Step 6 image

7. Click on the Save Filter button

Step 7 image

8. Click in the Name section and enter the name you wish to call this saved filter

Step 8 image

9. If desired, you can also check the box for "Default Filter", which will load this filter every time you arrive at the Agent Performance Report page.

Click Save as New Filter

Step 9 image

10. Refresh your browser & click the Select Saved Filters dropdown

Step 10 image

11. Select the filter name you just created

Step 11 image

12. Click Search to reveal the results of your saved filter

Step 12 image

13. If you need to edit your filter after it's selected (after making any filter changes or just a name change) - click Save Filter

Step 13 image

14. For name changes, click inside the Name section and re-type the new name (if applicable)

Step 14 image

15. Click Update Existing Filter

Step 15 image

16. After making the changes, refresh your browser and click Select Saved Filters dropdown

Step 16 image

17. Select the filter name you just edited/updated

Step 17 image

18. Click Search to show the results of your saved filter selection (if any)

Step 18 image

19. If you need to delete a filter, select it from the dropdown and click Delete Filter

Step 19 image

20. Click Ok to approve the deletion of the filter.

Step 20 image


Copy of text and screenshots from the tutorial/solution:


1. To save filters for your Agent Performance Report, click Dashboard



2. Click Performance Dashboard


3. Click the Agent tab


4. Proceed to run your report using the filters desired


5. For this example, we will look at leads created in the period of the last 7 days. Click Last 7 days from the dropdown menu.


6. Click Search


7. Click on the Save Filter button


8. Click in the Name section and enter the name you wish to call this saved filter


9. If desired, you can also check the box for "Default Filter", which will load this filter every time you arrive at the Agent Performance Report page.

Click Save as New Filter


10. Refresh your browser & click the Select Saved Filters dropdown



11. Select the filter name you just created


12. Click Search to reveal the results of your saved filter



13. If you need to edit your filter after it's selected (after making any filter changes or just a name change) - click Save Filter


14. For name changes, click inside the Name section and re-type the new name (if applicable)


15. Click Update Existing Filter


16. After making the changes, refresh your browser and click Select Saved Filters dropdown



17. Select the filter name you just edited/updated


18. Click Search to show the results of your saved filter selection (if any)



19. If you need to delete a filter, select it from the dropdown and click Delete Filter



20. Click Ok to approve the deletion of the filter.


Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

Administrator

Branch Manager




Did this Solution Article help you?


If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.