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Manage - Dialer Campaigns - Create Campaign section

Questions / Support Articles related to the Dialer Campaigns - Create Campaign section

What factors are considered in counting the “Minimum Delay” value?
Any outbound call to a lead is counted in the Minimum Delay Between Calls on the same lead value.  Each call not made within the campaign will reset the tim...
Mon, May 24, 2021 at 2:21 PM
What factors are considered in counting the “Maximum number of calls per lead” value?
Only Dialer Campaign (Cam-Q) calls are counted in the "Maximum number of calls per lead" value. Applicable User Seat Types Admin Galaxy Boost...
Mon, May 24, 2021 at 2:28 PM
What are the differences in the options for “Only call leads” dropdown?
Please see the below Solution Article, starting at Step 11 through Step 21, for the different options for "Only call leads" dropdown. Link ...
Mon, May 24, 2021 at 3:47 PM
When I add a filter to the “Tag” section of a dialer campaign, I am prompted to make all selected agents eligible for the tag(s) - why?
When adding a tag to the "Include" section of a dialer campaign, each time you save the campaign, the system will prompt you and ask if you want m...
Mon, May 24, 2021 at 4:00 PM
When I enter a value for “Last Statused”, does that timer reset when applying the same status to a lead in the campaign?
Each time a status is applied to the lead that meets the filters of the dialer campaign (same or different matching filtered status), the timer will reset b...
Mon, May 24, 2021 at 4:02 PM
What is the Progressive Scheduler?
The Progressive Scheduler allows you to schedule a dialer campaign to turn On (From time) and Off (To time) each day during the week.   NOTE:  Each time se...
Mon, May 24, 2021 at 4:12 PM