What factors are considered in counting the “Maximum number of calls per lead” value?

Subject

Applies to: Admin
Purpose: Understanding how the maximum number of calls per lead value is calculated
Location in Ricochet: Management > Dialer Campaigns 

Description

The instructions in this article require Administrator permission

This article explains how the maximum number of calls per lead value in an existing dialer campaign is calculated.   

Resolution

Only Dialer Campaign (Cam-Q) calls are counted in the "Maximum number of calls per lead" value.