What factors are considered in counting the “Maximum number of calls per lead” value?

Modified on Fri, Jan 2 at 12:59 PM

Subject

Applies to: Admin/Branch Manager
Purpose: Understanding how the maximum number of calls per lead value is calculated
Location in Ricochet: Management > Dialer Campaigns

Description

This article explains how the maximum number of calls per lead value in an existing dialer campaign is calculated.

Resolution

Only Dialer Campaign (Cam-Q) calls are counted in the "Maximum number of calls per lead" value.