Ricochet360 Support

Ricochet360 is built to run on the Google Chrome web browser from a computer. NOTE:  Mobile devices (including iPhones, Android phones, iPads and simi...

To recover leads that were deleted from Ricochet: 1. Click "Not Helpful" at the bottom of this article inside the Ricochet360 Help Widget 2. ...

If you need to export some of your leads and you are an Administrator, you can request access to our Advanced Reporting tool (Deerdama) by clicking the &qu...

Currently there are no available reports that exist for Text/SMS. Applicable User Seat Types Admin Galaxy Booster Applicable Permissions Administr...

To recover a phone number that has been deleted from the Ahoy Management Portal: 1. Click "Not Helpful" at the bottom of this article inside the ...

If you are running into issues with Ricochet functioning normally, it may be best to clear the Google Cache and try to log back in. Here are the steps: 1....

Currently, you will have to search your email inbox for tickets submitted/created on the Ricochet360 Support Widget after 3/15/2021.  Search for the sender&...

Ricochet360 is excited to announce live product support!  Simply click here to be connected to our virtual office and an experienced customer support repr...

Please see the below steps for the optimal Google Chrome settings for running Ricochet: 1. Toggle “Use hardware acceleration when available” to the off ...

Please see the below table that explains in summary the various Call Warnings that can pop up during an active call in Ricochet. Twilio Warning Pop-U...