How do I recover a phone number that was deleted from Ahoy?

Subject

Applies to: Admin
Purpose: How to recover phone numbers that were deleted from Ahoy
Location in Ricochet: N/A

Description

The instructions in this article require Administrator permission

This article addresses the steps to recover phone numbers deleted from Ahoy.

Resolution

To recover a phone number that has been deleted from the Ahoy Management Portal:

1. On the Support Ticket widget form, choose "Ahoy Management Portal" from the "Primary Issue / Topic" dropdown, then select "Recover Deleted Phone Number" from the sub-dropdown "Please select one of the following that best fits your inquiry".

2. In the Additional Information section, please provide the phone number(s) that you need to have restored back into your Ricochet360 account.

NOTE:  If it has been more than 10 calendar days since the deletion of the phone number(s), we will not be able to restore the number(s) as our carrier has a 10-day limit in which it will hold deleted numbers until they are fully released.