Ricochet360 Support

To recover a phone number that has been deleted from the Ahoy Management Portal:

1. Click "Not Helpful" at the bottom of this article inside the Ricochet360 Help Widget

2. On the Support Ticket widget form, choose "Ahoy Management Portal" from the "Primary Issue / Topic" dropdown, then select "Recover Deleted Phone Number" from the sub-dropdown "Please select one of the following that best fits your inquiry".

3. In the Additional Information section, please provide the phone number(s) that you need to have restored back into your Ricochet360 account.

NOTE:  If it has been more than 10 calendar days since the deletion of the phone number(s), we will not be able to restore the number(s) as our carrier has a 10-day limit in which it will hold deleted numbers until they are fully released.

Applicable User Seat Types

Admin

Applicable Permissions

Administrator

Did this Solution Article help you?

If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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