Live-Q: If at the time a lead posts into the system there are no agents available (i.e., in a Previ Online status), Ricochet will schedule this lead as the highest priority outbound queue call in your system. When an agent goes to a Preview Dialing Online status, Ricochet will trigger an outbound call to the lead in the Live Q.
Eve-Q: Any leads that post in after your company hours or outside of FTC calling hours, will direct to the Evening Queue. The next day, Ricochet will still go through the Live Queue first to ensure that the hottest and newest leads are called. Note that Ricochet will ensure that it is FTC compliant. So based upon the area code of the call, it will wait until it is found compliant.
Cam-Q: Short for Dialer Campaigns, Cam-Q is the queue that you will set up individual campaigns to make all follow up calls and any other automated calls you want for list uploads and other business functions.
Inbound IVR: When enabled, the user will receive calls from any IVR number they are assigned to. This feature allows you to toggle a user’s eligibility to get calls so you may easily disable for a period of time should you not want that agent to take inbound calls at this time. *Note this is a two-part feature. In order for this feature to work you must also check the “Check Call Queue” setting in each IVR advanced tab.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article