Can I forward emails from the Inbox page?

Subject

Applies to: All users
Purpose: Explain how users can forward an email directly from the Email Messaging Inbox page in Ricochet.
Location in Ricochet: Email Messaging

Description

This article walks through the steps to forward an existing email from the Email Messaging Inbox. It covers locating an email, opening it from the inbox view, entering recipient details, optionally adding a message, and sending the forwarded email.

Resolution

Optional: View the interactive tutorial for this process:

Click here to open the step-by-step tutorial in a new tab

1. To forward an email from your Inbox, click the Email Messaging section icon

2. Click the Inbox icon

3. Click inside the Search box and type your search criteria.

Note: This will search in the Subject line only.

4. The results will display below.

Click on the email to display it on the right side view.

5. Click Forward

6. Click inside the To: area and type in the email address you want to forward the email to.

7. Click inside the message area and add your message (if any) to the top of the message being forwarded

8. Click Send email