How can I view a text thread?

Modified on Fri, Jan 2 at 12:58 PM

Subject

Applies to: All users
Purpose: Explain how users can view the full conversation history for a text message by opening a text thread from the Text Messaging dashboard.
Location in Ricochet: Text Messaging

Description

This article walks users through the steps to access and review the complete message thread for a text conversation within the Text Messaging dashboard, allowing them to see prior inbound and outbound messages in context.

Resolution

Optional: View the interactive tutorial for this process:

Click here to open the step-by-step tutorial in a new tab

1. To view the thread of a text message, click Text Messaging

2. Click the chat bubble under the "Date" column

3. Here you can view the message history for the text conversation. Once finished, click Close