Ricochet360 Support

To add a phone number to Ricochet, you'll first need to log into the Ahoy Management Portal (https://ahoy.ricochet.me), navigate to the Phone List page, click "Buy Number" at the top, enter the area code of the number you wish to purchase, then click the number and confirm the addition of the phone number.

Go back over to your Ricochet platform, refresh the browser and navigate to Configuration --> Phone Settings and search for the phone number you just purchased and begin configuration of the phone number.

Applicable User Seat Types

Admin

Galaxy

Booster

Applicable Permissions

Administrator

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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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