How can I add a phone number?

Subject

Applies to: Admin
Purpose: How to add phone numbers
Location in Ricochet: N/A

Description

The instructions in this article require Administrator permission

This article addresses how users can add new phone numbers to Ricochet.

Resolution

Non-Administrators do not have the access to follow these instructions and should open a ticket.

To add a phone number to Ricochet, you'll first need to log into your Ahoy Management Portal, navigate to the Phone List page, click "Buy Number" at the top, enter the area code of the number you wish to purchase, then click the number and confirm the addition of the phone number.

Go back over to your Ricochet platform, refresh the browser and navigate to Configuration --> Phone Settings and search for the phone number you just purchased and begin configuration of the phone number.