Can I change my Agent’s permission level?

Subject

Applies to: Administrator
Purpose: How to maintain an agent's permission level
Location in Ricochet: Management > Agents

Description

The instructions in this article require Administrator permission

This instruction describes how to edit the permission level of an agent. 

Resolution

Non-Administrators do not have the access to follow these instructions and should open a ticket.

You can modify the agent's permission level in Ricochet by going to Manage --> Agents, click Edit for the user you want to modify, and in the "States and Permissions" area, for the "Access Level" section, click the X to remove the current permission role and select a new permission to apply to the user, scroll down and click Save.

Ask the user to refresh their browser upon saving for the changes to take effect.