Ricochet360 Support

If you need to export some of your leads and you are an Administrator, you can request access to our Advanced Reporting tool (Deerdama) by clicking the "Not Helpful" button below. 

On the ticket submission form, choose "Reporting" -> "Advanced Reporting Tool" from the Primary Issue/Topic dropdown and follow the rest of the prompts.  

In the ticket description, provide us with the user(s) name/email address you wish to have access to the report.  They will need to have access to Ricochet to be granted access.  We strongly advise only providing administrators on the account with access to this tool.

Once we receive the ticket, we will send you the instructions to access in written form + a brief video tutorial on how to utilize the reporting tool.

Note:  You will have to be sure your account is paid up in full with no outstanding invoices due before access can be provided.

Applicable User Seat Types

Admin

Galaxy

Booster

Applicable Permissions

Administrator

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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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