Not receiving 2FA code

Modified on Thu, Apr 2 at 12:22 PM

Subject

Applies to: All users
Purpose: Recommended actions when not receiving 2FA code
Location in Ricochet: N/A

Description

This article addresses the actions to be taken if 2FA code is not being received.

Resolution

Try clearing your browser cache and make sure you have a stable internet connection. These steps often resolve loading issues. If the issue continues, please join our Live Zoom Support, where our team can help troubleshoot and review the system from the back end.